When trying to install new or old versions of ExpressVPN the install is successful however I am not able to connect to any location.

You are watching: Failed to install tap adapter office toolkit

The logs show that the TAP-windows driver is not installed on my machine. When trying to add tap-windows-9.9.2_3 or 9.21.1 the installation fails. I have tried on cmd prompt from the Windows 10 app as well and get the following error:

C:Program FilesTAP-Windowsin>rem Add a new TAP virtual ethernet adapterC:Program FilesTAP-Windowsin>"C:Program FilesTAP-Windowsindevcon.exe" install "C:Program FilesTAP-WindowsdriverOemWin2k.inf" tap0901devcon.exe failed.

I have searched the support pages and cannot see anything

Does anyone know how to install the TAP driver?

Thanks

Gav


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Replies (6) 


PP
PPENGSTER
Replied on December 20, 2016

Hi Gav.

Hope you have solved your issue already.

But if not, the following will definitely help you.

I just registered ExpressVPN this morning. Apparently due to its poor compatibility for Windows 10, the TAP adapter does not function and the driver"s signature is damaged. I have tried multiple solutions online but none seemed to work.

However, what the instruction does not tell you is that you may use the older version of ExpressVPN, designed for Windows XP and vista, to avoid the issue!

Make sure you uninstall everything (TAP adapter and ExpressVPN) in the Programs and Features.

Download the 3.626 version here:https://download-mirror.express-vpn.xyz/clients/windows/xv-install_v3.626.exe

Follow the same steps you did before. The interface looks somewhat ancient, but there should be no issue connecting, at least for me.

Much love,

Peter


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MI
MikeMan1019
Replied on February 18, 2017

I see that this is an older post - I too had the same issues with installing the ExpressVPN Tap adapter and I needed a "digitally signed" driver to get the TAP Adapter to function properly. I contacted Express VPN support and they directed to me to install an older version of the ExpressVPN Software.

I don"t know about you - but I like the latest and greatest software on my machine and I didn"t want to settle for an older version - so I set about working out this issue. I am going to attach a picture so you can see that I worked it out. I am NOT going to mention the resolution unless you remark that you still want / need it. If you have it worked out and don"t feel like messing with it - No worries - I just don"t want to waste my time creating a tutorial when it"s not needed.

See more: Erie Community College 4041 Southwestern Boulevard, Orchard Park, Ny Erie

Take a look at the picture - and you can see that I have all the ingredients for a "digitally signed" driver error, but it"s working like a charm. Let me know if you"d like the work-around - It"s relatively simple to do.

*


Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.
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